We recently used Cloud 9 (found through http://Limos.com) to arrange a transfer from SFO to San Jose for our newlywed friends who were returning from an international trip.

We informed the driver that the flight was delayed by approximately an hour. The plane landed, passengers disembarked, and collected their luggage, but the driver was nowhere to be found.

After dialing his direct number and getting voicemail, and then contacting the company directly, he finally contacted us after 20 mins. He indicated he’d be able to be at the airport within another 20 mins (presumably because he had to wait at an off-airport lot, I was told after speaking with Cloud 9).

Regardless, I’m not sure why the phone was off/not functioning for a 20-min period while passengers were waiting. We informed Cloud 9 about this miscommunication, and they granted us a 20% discount for a future limo service

Overall, good customer service, but would’ve appreciated a bit more diligence on their part in monitoring the flight landing time/status and picking up the passengers promptly.

I booked through http://limos.com, and it was provided by Cloud 9. The driver sent me a text message letting me know he was nearby, and to reply back when I had my bag. He smartly identified his car with a flag in the window, and picked me up curbside. Picking me up curbside was by choice, and http://limos.com did allow for other options. He was curious and professional. I thought it was odd he asked me for directions to my house, as I’d expect this to be something a professional driver would take pride in knowing. Regardless, I will certainly be using their services again.

Note… I used their services from SFO, to my home in San Jose. Using a car service is dramatically cheaper than taking a Taxi, and certainly more comfortable.

I surprised my husband for his 60th birthday with a limousine filled with 12 of his family members. I worked with David from Cloud 9 on making the surprise happen. When I called around Cloud 9 had the best price. I ordered a 12 passenger limo but I was worried with the size of the limo since height runs in our family and I was afraid we’d have no leg room! I didn’t want to spend more money on getting a bigger limo! Cloud 9 surprised me by sending out their 20 passenger limo for the celebration. Limo was GREAT!!! –ice buckets were filled and glasses were everywhere! Matt the driver was super friendly — he greeted us at all the bar/restaurant we had stopped at in SF with a umbrella to keep the women sheltered from the rain!! What a gentlemen!! I can go on and on saying great things! I even received a call the next day from the driver letting me know we left items in the limo! My experience was perfect renting from them!!

I had an excellent experience with Cloud 9! I called around to find a party bus to go wine tasting, and they were able to match the lowest quote I had. I spoke to Robert many times over the phone and he was continuously helpful and accommodating.

Luis was our driver and showed up right on time with an up-beat yet professional attitude. The ONLY reason I am giving 4 stars is because the bus ride was quite bumpy, for which Luis kept profusely apologizing. Apparently something was off with the rear shocks, but I’m sure it has been fixed by now, given how upset Luis was. He even waved off the extra fee of being an hour late to our drop off location.

The bottom line: I’ll be contacting Cloud 9 again for my transportation needs!